luggage lockers alicante
terms and conditions

Términos y condiciónes



The services provided by Luggage Alicante are governed by these “Terms & Conditions of Service”.

The “Terms and conditions of service” set by Luggage Alicante shall be deemed and considered as an integral part of each individual contract for storage and for any other service finalized with the Customer and could not be severable from the contract itself.


The following definitions apply to the “Terms and Conditions of Service” governing the contract for storage and for any other service finalized with the customer, as follows: “we”, “us”, “our”, the “staff in charge” mean Luggage Alicante and any partners and associates of Luggage Alicante; “Customer /s”, “you” and “your” mean the customer holder of a storage receipt hereinafter “receipt”.


Your contract for storage and for other services is entered into with Luggage Alicante and of the website, and accepting to store your luggage/item and/or to provide you with different services. By leaving your luggage on our premises and luggage storage, you accept our terms and conditions set in our storage contract and/or in the contract for the provision of different services, on your behalf and / or on behalf of any other interested person, regardless of whether or not you have signed our storage receipt.

Our terms and conditions refer to our employees, directors and agents. These terms and conditions may be changed in writing by one of our fully empowered authorized executive only. Should you entrust your luggage to us giving us oral or written instructions which are in conflict with these “terms and conditions”, and which have not been expressly authorized and approved by us in writing, we shall not be bound by any of such instructions.


The luggage storage service consists in keeping in storage at our facilities (luggage deposit with staff or/and automatic lockers) your luggage/items for the period indicated on your receipt and specifically from the day and time of delivery of the luggage/item(s) to the day and time of collection you indicated on the receipt.

  • Customer is hereby informed that he/she does not have a right to withdraw from the transaction, which he/she expressly waives in light of the specificity of the service, and that the reservation is non-refundable.
  • The reservation email and/or receipt that Luggage Alicante - sends with the reservation constitutes the reservation.
  • Locations are open seven days a week 24 hours a day
  • Reservations can be made on the website 24 hours a day.
  • Animals are forbidden in all lockers and/or on all premises.
  • Locations are completely non-smoking.
  • Access is limited to persons over the age of 18 or accompanied minors.  
  • No storage of perishable foodstuffs.
  • The interior dimensions of the lockers are:
    • MEDIUM LOCKER 43 cm x 46 cm x 85 cm
    • LARGE LOCKER 51 cm x 46 cm x 85 cm
    • EXTRA LARGE LOCKER 63 cm x 46 cm x 85 cm
  • The Customer is responsible for verifying the size and weight of his/her luggage before making a reservation on the site.  All example images (although correctly drawn to scale) should be taken as references only.  
  • No claim or refund request will be accepted in the event of a problem due to luggage exceeds these dimensions and/or weight.
  • The Customer agrees not to overload the lockers, specifically to ensure the luggage fits comfortably within the defined dimensions of the chosen locker such that the locker door closes with ease and without any sort of force.
  • Maximum weight allowed per locker is 35 KG.
  • The Customer is also responsible for ensuring that the door of the locker is securely closed before leaving the Luggage Alicante.
  • His/her luggage is locked (codes, locks, etc.) and identified (a tag with the Customer’s name and contact telephone number);
  • He/she has not left any valuables in his/her luggage, for which the Customer remains responsible and for which Luggage Alicante declines all liability;
  • There are no animals in his/her luggage;
  • He/she has left nothing inside the locker when he/she leaves the Luggage Alicante location for the last time.
  • The Customer is responsible for his/her luggage and its contents.

It is the Customer’s responsibility not to leave any identity documents or other documents necessary for travel in the locker. The Customer acknowledges having taken all precautions and measures necessary to ensure that he/she has not left any documents required for travel in the locker. Failing this, Luggage Alicante shall in no event be liable for any negligence on the part of the Customer.


The Customer is responsible for collection of their luggage before the expiry time of their locker reservation.  The Customer acknowledges and accepts that another customer may have booked their locker from the expiry time and will have access to their locker and the contents.  Insurance cover is only valid during the contracted reservation period and  is declared null and void in the case of late arrivals.   If the Customer fails to check out their luggage by the booking end time, Luggage Alicante shall in no event be liable for the negligence on the part of the Customer.  The customer shall be required to pay a callout charge of €35 for a technician to manually open the locker.  Luggage Alicante cannot guarantee the immediate availability of a technician, nor guarantees a time when when a technician will be available to come and open the locker.


For security reasons, any item or luggage that is forgotten/found and not claimed will be destroyed 7 days from the end of the reservation.

- If forwarding a forgotten item is requested, the Customer shall bear all costs thereof, which shall be payable in advance. A fee of 35 will be required, plus shipping costs, which depend on the weight, destination and shipping method (ordinary post, UPS, etc.).


For the luggage lockers, “I accept all terms and conditions” must be ticked at the moment of the online reservation at A receipt will be sent to the customer’s email.



Each baggage or parcel must be packed and sealed in an appropriate manner according to weight, shape, nature and value of the content. The packaging and sealing must ensure the contents cannot be damaged or tampered with.

The customer is required to carefully prepare the luggage for storage ensuring insulation of contained goods and therefore adequate protection of the goods. The inner packaging must be suitable to protect the contents from shock and vibration. The customer is solely responsible for any damage caused by inadequate packaging, even if not detected during acceptance. The customer is liable for any damage caused to other people’s luggage in case of storage of prohibited items or poorly packaged items.

The Customer is required to ensure that all luggage fits comfortably within the dimensions specified for the chosen locker.  The Customer is liable for any damages to the lockers and locking mechanism due to overloading and other misuses of the lockers.


Items prohibited by law or considered hazardous under the national legislation, as well as items which by their nature or packaging may cause harm to humans, to the environment or to other luggage carried and/or stored, are not allowed for storage. We do not accept storage of, nor provide different services for goods which at our sole discretion are considered as hazardous.

Luggage Alicante does not accept storage for the following items: plants and animals, alive or dead; securities and negotiable certificates (bills of lading, currency, paper money, coins, credit cards and travellers checks); other non-negotiable securities; material that can be considered as pornographic or indecent; weapons (firearms and bladed weapons); software containing information of high value; technology (I phone, I pad, Tablet, PC, Smartphone); garbage; political material; hazardous materials; narcotic or psychotropic drugs; art objects; antiques; metals (gold, silver in any form and precious stones); bulky goods; documents (tender offers, both public and private, securities, food stamps and fuel coupons, etc.); architectural models; watches.

You acknowledge and recognize that the storage of such goods is subject to specific regulations. The assignment must, therefore, be in accordance with the law in force and in accordance with any operational provisions set forth by Luggage Alicante. These directions may change at any time.


The Customer acknowledges and agrees that Luggage Alicante and / or any Governmental Authority have the right to open and inspect the luggage at any time for security reasons.


You warrant, represent and guarantee to us that:

(A) your contact details have been accurately reported on our online form (telephone number with international dialing code and email address);

(B) the contents of your baggage have been prepared and packed safely and carefully by you so as to be protected against the ordinary risks of the Customer usage of the lockers;

(C) the contents of your baggage do not cause damage to any other luggage stored with us;

(D) the contents of your baggage are not prohibited items, and you are not a person or organization with whom we may not legally trade under any applicable laws or regulations;

(E) when you have asked us to charge the storage fee to a third party, in the event of non-payment, you will be obliged to pay for the storage;

(F) all applicable laws and regulations have been complied with, in addition to the provisions of this contract;

(G) the economic value of each piece of luggage including its content does not exceed € 300.

You agree to indemnify us and hold us harmless from any liability we may suffer, or any costs, damages or expenses, including legal costs, we may incur either to you or to any third parties and arising out of you being in breach of any of these warranties, obligations and guarantees, even if we inadvertently accept a storage that contravenes any of your obligations.


Our liability for the risks of loss or damage to your baggage during the storage period at our premises and specifically attributable to the sole responsibility of Luggage Alicante or its employees, will be governed by Spanish law and in any case cannot, in any objective and/or subjective circumstances, exceed the amount of Euro 300 (three hundred) per luggage covered by the insurance described in these terms and conditions.

Luggage Alicante will be in no way liable in relation to duly and fully proven damages, which can be considered as direct and predictable or indirect consequence of the delay and/or failure to collect.

Luggage Alicante will therefore not be liable for any missed flights, trains, start up, loss of gain, profit, market, reputation, customers, use, opportunity, even if we had knowledge that such loss or damage might arise, nor for any loss or damage, however indirect, incidental, special or consequential damages determined, including, without limitation, cases of contract termination, negligence, wilful misconduct or default. We will not be liable if we do not fulfil any obligations towards you as a result of circumstances beyond our control such as (the following list is merely illustrative and not exhaustive): acts of God including earthquakes, cyclones, storms, flooding, fire, diseases, fog, snow or frost; force majeure including (but not limited to) war, accidents, acts of terrorism, strikes, embargoes, local disputes or popular uprisings; national or local disruptions; latent defects or inherent vice in the content of the stored luggage; criminal acts of third parties such as theft, robbery and arson; acts or omissions attributable to you or to any third party whose work you will be responsible for; act or omission attributable to a public official; contents of the shipment consisting of any article that is a prohibited item by law or according to the provisions of this contract, even though we may have accepted the shipment and/or storage by mistake. We are not responsible for broken handles and/ or wheels. The sole liability attributable to us in relation to the services provided shall be governed by these general terms and conditions of storage.


Each piece of baggage stored in the premises of our company is covered by insurance up to a maximum value of EUR 300 per item. Such insurance coverage shall refund the customer for any damages and/or losses directly attributable to Luggage Alicante within the above-mentioned limits, as well as in the event of proven theft by third parties.

Such insurance coverage is not available for precious stones, precious metals, watches, plasma screens, LCDs, satellite navigation systems, mobile phones, PCs, tablets, jewellery, money, glass, china, art objects, antiques, documents or film, tapes, discs, memory cards or any other media containing data or images. The above insurance options do not cover consequential losses, delayed deliveries, or losses arising from a breach of your obligations under these terms and conditions, and are not available for services that do not concern transport. The above-mentioned options do not cover the breakage of handles and / or wheels.

All the shops are controlled with by 24 hours video-surveillance.


If you wish to make a complaint for lost or damaged luggage, or for any other damages, you must comply with the provisions of the national law; otherwise we reserve the right to reject your complaint. Specifically you may send your complaint in writing within eight (8) calendar days from the end time of your locker reservation. Subsequently to your first written communication, and not beyond the limitation period provided by law or the rules applicable, you must provide documentary evidence of your complaint by sending us all relevant information relating to the loss and damage. We are not obliged to act on any claim until our storage charges and fees have been paid. You do not have the right to deduct the amount of your claim from what you owe us. In order to take account of a claim for damage, the contents of your luggage shall be made available to us for inspection at the time of collection. In case of acceptance by us of all or part of your claim, you guarantee that your insurance company or third parties who have an interest in the storage will waive any right, remedy or claim to which they are entitled by virtue of subrogation or otherwise.


Unless otherwise agreed, you agree to pay us the charges and fees for the storage, or for the execution of different services, upon online reservation of your locker, alongside with any value added tax within payment terms agreed, for the luggage deposit with staff. For the automatic lockers service, you will be charged on your credit card at the moment of the online or on-site purchase. You waive all your rights to challenge our invoices if you do not contest our invoice in writing within seven (7) days from the date of the invoice. The current rates applicable to the storage service are available upon request at our website You agree to pay the amount due to Luggage Aliucante governed by these conditions within the agreed deadlines. Our invoices must be paid in the currency displayed on the invoice or otherwise in the local currency, but calculated according to the exchange rate provided by us. Late payments may result in the application of default interest pursuant to the Legislative Luggage Alicante reserves the right to demand, without prejudice, repayment of its credits in the time and manner provided by law, except for the right to greater damages.


In the automated locker center, luggage must be taken from the lockers after having entered the reservation code sent by email to the customer. If the customer does not intend to comply with the resulting costs or becomes unreachable Luggage Alicante shall be entitled to the retention rights and also to proceed with storing and selling goods, it being understood that the Company may take legal actions to protect its credit. In any case, after 7 (seven) days have elapsed from the date of the storage, the customers who have not collected their luggage/item(s) by signing this contract waive all rights on luggage / goods/ articles left which will then become property of Luggage Alicante. Therefore, Luggage Alicante reserves the right to donate the luggage and its contents, unclaimed within 7 days from the estimated collection date shown on the receipt, to national and international Charity Organizations and Foundations.


If any term or condition of this Agreement is declared invalid or unenforceable, such determination shall not affect the other provisions of this storage contract which shall remain valid in full force and effect for the remainder. Exception made for the provisions of any applicable rule; any dispute arising out of or in connection with this storage contract will be governed by the Spanish law.


Any dispute relating to the relationship between the parties shall be subject to the exclusive jurisdiction of the Court of Spain.


Spanish Data Protection Act 15/1999 Royal Decree 1720/2007

Your data are processed for the sole purpose of execution of the contract and commercial communication; the provision of data is optional, but your refusal would imply the impossibility to establish business relations with Luggage Alicante Your email address will be used for sending the invoice and commercial information related to our products and / or services. Data processing may be manual, electronic or computer-based; your data shall not be disclosed. They may only be disclosed to the persons responsible for data processing (in-house and outsourced staff as stated below) and the staff in charge of processing. You may contact us through our website to check your data, complete, update or amend them, as well as to exercise any other rights under Spanish Data Protection Act 15/1999 Royal Decree 1720/2007. Specifically, you may refuse at any time, through our website, the processing of your electronic mail address for the purpose of direct sales or marketing. We inform you that the owner of the data processing is Luggage Alicante located in Calle Garcia Morato 27, Alicante – in the person of the Chief Executive Officer, domiciled for the purpose of his office at the company’s headquarters.